Refund & Return Policy
Moovthing — Refund & Return Policy
Last updated: 31 July 2026
At Moovthing, your satisfaction is our top priority. We stand behind every Product we sell — including our flagship MaxPower Kinesiology Tape — with a clear, fair, and hassle-free 90-day money-back guarantee. If something isn't right, we've made it easy to make it right.
This Refund & Return Policy ("Policy") applies to all purchases made through moovthing.com (the "Site") and forms part of our Terms of Service. By placing an order, you agree to the terms below.
1. Our 90-Day Money-Back Guarantee
If you are not completely satisfied with your Moovthing purchase — for any reason at all — you may return the Product for a full refund within 90 days of the date you received it.
No fine print. No "restocking fees." No lengthy forms.
- ✅ Covers all Moovthing Products purchased on the Site
- ✅ Valid in all countries we ship to
- ✅ Applies for any reason — performance, fit, change of mind, accidental order, etc.
- ✅ Refunds issued to your original payment method
2. Eligibility for a Return
To be eligible for a refund or exchange, the following conditions must be met:
2.1 Within the 90-day window
The return request must be submitted within 90 days of the delivery date as confirmed by the carrier tracking record.
2.2 Reasonable condition
The Product must be returned in reasonable condition. We want to be fair — using the Product on a workout or two is completely fine. We simply cannot accept items that show excessive use, abuse, or damage that prevents resale.
2.3 Original packaging preferred
We strongly encourage customers to return Products in their original packaging where possible. If the original packaging has been discarded, please pack the item securely to prevent damage in transit.
2.4 Proof of purchase
You must be able to provide the order number, email address used at checkout, or other proof of purchase when requesting a return.
3. Non-Returnable Items
The following items are not eligible for return or refund:
- ❌ Items returned after the 90-day window
- ❌ Items that have been excessively used, damaged by the customer, or rendered unsellable
- ❌ Items missing critical components without prior approval
- ❌ Final-sale or clearance items clearly marked as non-returnable at the time of purchase (if applicable)
- ❌ Gift cards
If you received a damaged, defective, or incorrect item, please see Section 7 — those cases are covered separately and at our expense.
4. How to Start a Return
Starting a return is simple:
Step 1 — Contact us
Email our support team at [your support email] with:
- Your order number
- The Product name you wish to return
- A brief reason for return (optional, but helps us improve)
- Any supporting photos if the item arrived damaged or defective
Step 2 — Receive a Return Authorization (RA) number
We will reply with a Return Authorization (RA) number and clear return instructions within 1–2 business days. Returns sent without an RA number may experience delays or be refused.
Step 3 — Pack and ship
Repack the item securely, write the RA number clearly on the outside of the package, and ship it back to the address we provide.
Step 4 — Refund issued
Once we receive and inspect the returned item, we will issue your refund to the original payment method and notify you by email.
5. Refund Method & Timing
| Step | Timing |
|---|---|
| Return Authorization issued | Within 1–2 business days of your request |
| Inspection of returned item | Within 3–5 business days of carrier delivery to our warehouse |
| Refund notification sent | Same day as inspection approval |
| Funds appearing in your account | 7–14 business days after refund issuance, depending on your bank or card issuer |
Refunds are processed to the original payment method used at checkout. We cannot issue refunds to a different card or account.
Shipping costs paid at checkout are non-refundable unless the return is due to our error (damaged, defective, or incorrect item — see Section 7).
6. Exchanges
We are happy to process exchanges for the same Product in a different variant (where applicable) or a different Product of equal value. To request an exchange, follow the same process in Section 4 and note "EXCHANGE" in your email subject line.
If you wish to exchange for a Product of different value, please return the original item for a refund and place a new order separately — this is faster and gives you immediate access to the new Product.
7. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or with the wrong Product, we sincerely apologize. We will make it right at our expense:
- 📸 Send us photos of the issue within 14 days of delivery at [your support email].
- We will review the issue and offer a free replacement, exchange, or full refund — including any return-shipping costs — at your choice.
- For severe issues, we may arrange a direct pickup of the affected item.
This does not affect your 90-day money-back guarantee — you may still choose a full refund if you prefer.
8. Order Cancellations
8.1 Before the order ships
You may cancel your order for a full refund any time before it has been dispatched. Email us at [your support email] as soon as possible — quote your order number and request cancellation.
8.2 After the order ships
Once the order has shipped, cancellation is no longer possible. However, you may still refuse delivery or return the package under our standard 90-day guarantee (Section 1).
9. Late or Missing Refunds
If you have not received your refund within the expected timeline (Section 5):
- Check your bank account or card statement again — some refunds take a few extra days to post.
- Contact your bank or card issuer — processing times vary by institution.
- Email us at [your support email] if you still have not received the refund after 14 business days from our refund notification. We will investigate and resolve the issue promptly.
10. Shipping Costs for Returns
| Return reason | Who pays return shipping? |
|---|---|
| Change of mind / 90-day guarantee | Customer |
| Damaged, defective, or incorrect item | Moovthing |
| Cancellation before dispatch | N/A — full refund including original shipping |
| Carrier-related loss or delay | Subject to carrier claim — we will assist you in filing |
We will provide tracking guidance for all approved returns. We strongly recommend using a trackable shipping service — we cannot be responsible for returns that are lost in transit without tracking.
11. Misuse & Abuse
Moovthing's 90-day guarantee is designed to build trust with genuine customers. To protect that trust, we reserve the right to refuse returns that appear to involve excessive abuse of the policy — for example, recurring returns of used Products that cannot be resold, or returns outside the 90-day window submitted through alternative channels.
Each case is reviewed individually, and we will always communicate with you clearly and respectfully if any issue arises.
12. International Returns
For international orders shipped outside of Hong Kong:
- ✅ Returns follow the same 90-day guarantee and process
- 🌐 Customs declarations may apply — please mark the package as "Returned Goods" to avoid extra import charges
- 💸 Return shipping costs from international destinations are generally paid by the customer, unless the return is due to our error
- ⏱️ International return transit may take longer than domestic returns — please allow extra time for delivery and inspection
13. Contact Us
For any questions about returns, refunds, or to start a return, please contact us:
Moovthing 📧 Email: tiktokbit.online@gmail.com 🌐 Website: moovthing.com 📍 Returns Address: [your returns warehouse address — Hong Kong]