FREE SHIPPING ON ORDERS OVER HKD$150 · 90-DAY MONEY-BACK GUARANTEE

Refund & Return Policy

Last Updated: August 2026

1. Our Commitment

At Moovthing, your satisfaction is our highest priority. We offer a straightforward 90-day money-back guarantee — no complicated procedures, no questions asked.

2. 90-Day Money-Back Guarantee

You are entitled to request a full refund within 90 days of your original purchase date. To be eligible:
  • Request must be submitted within 90 days of purchase date
  • Provide your order number as proof of purchase
  • No return of original packaging required, and no reason needed

3. How to Request a Refund or Return

Email us at hinsanlink.marketing@gmail.com with your full name, order number, product(s) to return, and a brief description of the issue (optional). We will respond within 3 business days.

4. Return Shipping

  • Defective, damaged, or incorrect items: Return shipping covered by Hinsan Link Limited.
  • Change of mind: Customer is responsible for return shipping cost.
Please do not return any item without first receiving instructions from us.

5. Refund Processing

Refunds are processed within 5 business days of approval, issued to the original payment method. Allow an additional 5–10 business days for the refund to appear in your account.

6. Exchanges

If you received a defective or incorrect item and prefer an exchange, please indicate this in your email. If the item is unavailable, a full refund will be issued.

7. Non-Refundable Circumstances

Refunds may not be granted if:
  • The request is submitted more than 90 days after purchase
  • The product was damaged due to misuse, negligence, or improper application
  • The product shows signs of deliberate damage or tampering

8. Damaged or Incorrect Items Upon Delivery

Contact us within 48 hours of delivery with your order number, description of the issue, and photographs. We will arrange a replacement or full refund at no cost to you.

9. Items Lost in Transit

Contact us and we will investigate with SF Express on your behalf. If confirmed lost, we will issue a full refund or arrange a replacement.

10. Contact Us

Hinsan Link Limited Room 1510, 15/F., Thriving Industrial Centre No. 26–38 Sha Tsui Road, Tsuen Wan, New Territories, Hong Kong
Email: hinsanlink.marketing@gmail.com Website: moovthing.com